Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be returned in the same condition in which it was received, including all accessories, components, manuals, packaging, tags, or other items that were included with the original order, when applicable. Items must not be altered, damaged, disassembled, or materially changed after delivery. You’ll also need your receipt or proof of purchase.

Because many of our products are pre-owned, vintage, or one-of-a-kind, normal signs of age or previous use may be present. Please review the product description and photos carefully before purchasing.

To start a return, contact us at sales@ayvenco.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.

Unless the item arrived damaged, defective in a way that was not disclosed, or materially different from the item ordered, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable unless the return results from an error on our part.

You can always contact us with return questions at sales@ayvenco.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item was damaged during shipping, you received the wrong item, or the item is materially different from its description so that we can evaluate the issue and make it right.

Please provide photos of the item and packaging when reporting shipping damage.

Used, Vintage, Untested, and Parts/Repair Items

Many products sold by AYVEN are pre-owned or vintage. Cosmetic wear, signs of previous use, aging, or other imperfections that are shown in the photographs or disclosed in the product description are considered part of the item's described condition.

Items specifically described as untested, as-is, for parts, repair, or non-working are sold based on that disclosed condition. A condition or functionality issue that was clearly disclosed before purchase is not considered an undisclosed defect.

This does not affect your rights if you receive the wrong item or an item that is materially different from its description.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return where indicated in the product listing or where applicable by law.

Gift cards are non-returnable.

Please contact us at sales@ayvenco.com if you have questions about whether a particular item is eligible for return.

Exchanges

Because much of our inventory consists of unique or one-of-a-kind items, direct exchanges generally aren't available.

If a return is accepted and you would like another available product, you may return the original item and place a separate order for the replacement product.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at sales@ayvenco.com.