Shipping policy

Shipping Policy

Order Processing

Orders are typically processed and shipped within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays may be processed on the next business day.

During periods of high order volume, processing may take longer. If there is a significant delay with your order, we will contact you using the information provided at checkout.

Shipping Rates

Shipping costs and available shipping methods are calculated and displayed at checkout based on the order and delivery destination.

Delivery

Delivery estimates shown at checkout are estimates and are not guaranteed. Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.

Once your order ships, tracking information will be provided when available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us at sales@ayvenco.com as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Damaged Packages

If your order arrives damaged, or you believe your package has been lost in transit, please contact us at sales@ayvenco.com as soon as possible.

For damaged shipments, please retain the item and all original packaging and provide photographs of the item, packaging, and shipping label when requested. We will work with you and the shipping carrier to evaluate the issue and determine an appropriate resolution.